FAQ
Products
Q: I don't see the product/style/color/size I want. Can you get it?
A: Probably - we may even have it on hand! Give us a call or use the contact form with your specific request.
Q.: I already have a flagpole, but need a truck. What size truck do I need?
A: Our trucks are sized to fit the outside diameter of a pole. So if the outside diameter of your pole is 2", you will need a 2" truck. The inside of a 2" truck is exactly 2", and not a hair more, so size up if needed.
Q: I want to purchase a flagpole, but do not have a way to transport or install it. Do you offer delivery and installation?
A: We do not currently offer this. We would be happy to refer you to a company that can.
Q. What size retainer ring do I need?
A: Check out our blog post on this here. Retainer rings are sized according to the flagpole butt diameter (the diameter of the pole where it meets the ground). This is so it can be lowered without issues. We typically advise that you measure the lowest point of that your retainer ring will reach when lowered. This provides a good starting point. Here are some industry standard lengths, but, as stated before, it's best to do your own measuring, as many find the standard to be too long. Up to 2 1/2" butt diameter = 15" retainer ring 5" butt diameter = 30" retainer ring
Q. I want a retainer ring in a very specific color and pattern. How do I order it?
A: Order a "Pick Your Own Color" retainer ring and specify you color/pattern preferences on the Note to Seller section during checkout.
Q: Are all of your products made in the USA?
A: Regrettably, some products we have not been able to source from the US, but we continue to create the demand for them and hope to replace any imported products with US products as they come available. All imported items are noted in the product description.
Shipping
Q: How long will it take my item(s) to ship?
A: In stock items will take 1-2 business days to process and ship. Due to health and safety measures during COVID-19, in stock items are currently taking 3-5 business days to process. Items not presently in stock will take up to 3 weeks - in this situation we will notify you of the delay. After this your item will be in transit for anywhere from 2-5 business days, depending on your choice of shipping method. If you need your items quicker, please call or message us about availability - we can frequently process quicker if needed.
Q. I don't see a shipping option for my order - what do I do?
A. If you don't see a shipping option, your order is likely quite heavy and we want to give you the best shipping rate possible by utilizing your location and/or flat rate options. Please call us with your order over the phone. If you order anyway, your order will not be shipped until you pay shipping costs.
Returns & Refunds
Q: What if I no longer need my item or need to a different size?
A. If you have absolutely any issue with your purchase, contact us on the contact page or at sales@flagpolegear.com. Returns are only accepted for up to 90 days.
Q. How and when will I receive my refund?
A. Once the return has been received, it takes us 24-48 hours to process. We are currently taking several business days for process due to stricter procedures to protect our workers from COVID-19. Returns must be in original condition for refund eligibility. Once your return is processed and accepted, you will receive a refund on your original payment method. When your money will be back in your account depends on your bank or card's processing times.